NBC Miami recently featured a story that highlights the dangers of contraband in correctional facilities. Robert Johnson, a retired corrections officer, sustained gunshot injuries from retaliation of a former inmate. For the last seven years, his mission is educating and consulting on wireless containment systems for contraband cellular devices. Operating like a small cell tower, the WCS cuts off calls before they’re able to be connected. The problem has escalated to include an infant being killed because of contraband cell phone communications from a correctional facility. Johnson is a consultant for top telecommunications service provider Securus Technologies, who provides and installs the WCS devices in the facilities.
The organization has been around since 1986 and is based in Texas. Serving over 3,000 entities and 1.2 million inmates, Securus Technologies is constantly evolving. They’re most known for providing phone service in corrections. Other services offered include video visitation, voicemail, messaging, and even financial services. Keeping families connected is the primary focus of Securus.
To stay ahead in technology, Securus Technologies acquired many companies throughout the years. The most recent acquisitions are GovPayNet and JPay. Both companies are in the financial services business. WCS technology is a product of JPay. While there haven’t been any official announcements, it’s believed that the companies plan to advance this technology and implement it across the country. Robert Johnson is so passionate about the topic, he’s lobbying to make the technology mandatory. To date, a rough estimate states that intercepted contraband communications are in the billions.
The company is also often given praise for its valuable monitoring services. The ability to uncover details that make prosecution much easier, and, in some cases possible; the company can provide invaluable information to officials. Monitoring employees also help keep them honest and behaving in an ethically sound manner. Both internal and external customers are appreciative of the added safety Securus Technologies’ provide.
Securus Technologies recently became accredited by the Better Business Bureau. The BBB also gave Securus an “A+” rating. This is a great accomplishment, especially considering the nature of the business. Having an over 95 percent customer satisfaction rating and resolving nearly 100 percent of inquiries within one contact are also great accomplishments. Keeping up with technology and connecting loved ones is what Securus stands for. They’re certainly a company to keep an eye out for in the future.