NBC Miami recently featured a story that highlights the dangers of contraband in correctional facilities. Robert Johnson, a retired corrections officer, sustained gunshot injuries from retaliation of a former inmate. For the last seven years, his mission is educating and consulting on wireless containment systems for contraband cellular devices. Operating like a small cell tower, the WCS cuts off calls before they’re able to be connected. The problem has escalated to include an infant being killed because of contraband cell phone communications from a correctional facility. Johnson is a consultant for top telecommunications service provider Securus Technologies, who provides and installs the WCS devices in the facilities.
The organization has been around since 1986 and is based in Texas. Serving over 3,000 entities and 1.2 million inmates, Securus Technologies is constantly evolving. They’re most known for providing phone service in corrections. Other services offered include video visitation, voicemail, messaging, and even financial services. Keeping families connected is the primary focus of Securus.
To stay ahead in technology, Securus Technologies acquired many companies throughout the years. The most recent acquisitions are GovPayNet and JPay. Both companies are in the financial services business. WCS technology is a product of JPay. While there haven’t been any official announcements, it’s believed that the companies plan to advance this technology and implement it across the country. Robert Johnson is so passionate about the topic, he’s lobbying to make the technology mandatory. To date, a rough estimate states that intercepted contraband communications are in the billions.
The company is also often given praise for its valuable monitoring services. The ability to uncover details that make prosecution much easier, and, in some cases possible; the company can provide invaluable information to officials. Monitoring employees also help keep them honest and behaving in an ethically sound manner. Both internal and external customers are appreciative of the added safety Securus Technologies’ provide.
Securus Technologies recently became accredited by the Better Business Bureau. The BBB also gave Securus an “A+” rating. This is a great accomplishment, especially considering the nature of the business. Having an over 95 percent customer satisfaction rating and resolving nearly 100 percent of inquiries within one contact are also great accomplishments. Keeping up with technology and connecting loved ones is what Securus stands for. They’re certainly a company to keep an eye out for in the future.
Securus Technologies is a company that has been known for making history in the prison system. A few years ago, Securus Technologies shock the world when they were able to produce technology that made it possible for inmates to video chat with their family members. Securus Technologies has again shocked the world with their new technology called Wireless Containment Systems.
The Wireless Containment Systems program allows Securus Technologies to locate and disable cell phones illegally brought into prisons. Securus Technologies felt obligated to produce this technology after they heard so many stories about inmates engaging in criminal activity via the illegal cell phone they had in their possession. One story, in particular, dealt with a baby who was killed in the south after an inmate phoned an affiliate gang member telling him to commit the murder. After this incident, Securus Technologies devoted almost 24 months to develop this new technology.
Working now as the head consultant for Securus Technologies is Robert Johnson. Mr. Johnson took this position after recovering from several gunshot wounds, which his received as a result of an inmate using a cell phone to orchestrate the attack. At a recent speaking engagement, Robert Johnson was promoting the Wireless Containment Systems program, and he explained to the crowd that traditional confiscation of cell phones is no longer good enough. This is due to the fact that there will always be at least 20 inmates in every prison illegally having a cell phone. Cell phones need to be shut down internally, and Robert Johnson concluding his statement by explaining how much he believes in this new technology.
Securus Technologies plans on stopping approximately 3 million illegal calls over the next two years. Securus Technologies is also planning on hiring more people to work on the Wireless Containment Systems program.
One of the companies that have been able to make its mark in the correctional industry as soon as it entered the market is Securus Technologies. The company made its name in this highly competitive sphere due to rapid research and development as well as offering innovative products and services. Securus Technologies is known to invest millions into the correctional technology development, which is what has helped the firm to devise some of the most unusual yet highly effective products and services.
At the moment, Securus Technologies holds over 600 patents, but that figure is expected to rise in the days to come. The company ensures that its customers get high-quality products and services. It serves to more than 3,400 law enforcement and correctional agencies across North America, and more than 12 million customers use the products and services offered by Securus Technologies. The company for long has been dominating the correctional industry because it offers a broad range of products. Some of the most popular services provided by Securus Technologies are video services, video visitation, phone services, calling cards, money transfer service, and more.
Such services help the inmates to lead a normal life inside the prison as well while staying in contact with their loved ones. Not being able to keep in touch with the relatives and friends can often heightens the stress levels of inmates, but such communication opportunities keep stress at bay. And, as per some surveys, the inmate communication services also help in reducing the crime rate inside the prison. The investigative services offered by Securus Technologies are also very efficient, which is so many law enforcement agencies trust their services. It helps the law enforcement officials to work in a safe environment and ensure that criminals do not get an upper hand over them. Such services help tremendously in keeping communities safe.
Perhaps the most frustrating part about working as a corrections officer is seeing the inmates getting their hands on illegal drugs at will. That is a direct reflection of our failure to keep the jail secure, and it appears the issue is getting worse. Inmates can often be heard talking about how it is easier to get drugs in the jail than it was when they used to try while out on the streets.
Despite the way it looks, me and my fellow officers are working hard behind the scenes each day trying to stop the flow of drugs to those inmates. We start each day by carefully checking every visitor who comes to visit the inmates. Between body searches and x-ray scans, we are hard at work trying to make sure nothing gets from visitor to inmate. Then you have to add into the mix that some visitors don’t even realize some of the things they carry around could be used as weapons in the hands of inmates. Things like pens can become stabbing devices in the wrong hands, so we really have our work cut out for us.
Each day we are working to surprise inmates with cell inspections, and we recover a large amount of contraband. We have several drug dogs we take with us on the rounds to see if we can uncover anything in the cells that doesn’t belong. These inmates spend up to 23-hours a day in those cells and we spend a few minutes, so we really have to take the time to check every inch before we move on to another cell or we are going to allow these inmates to overtake one another.
Our superior decided that in an effort to help make this task easier, we were going to be trained on the new Securus Technologies inmate call monitoring system so we could better listen in to what the inmates were taking about to their families. This company is run by CEO Rick Smith and in 2,600 jails around the country. What impressed me was the system was going to take the place of several officers manning the phones, so we could utilize their efforts elsewhere.
Once my team got comfortable with the LBS software, we began studying the calls more intently to put an end to this drug problem. We began hearing chatter about inmates who were discussing ways friends could slip them drugs carefully at the visitor center. One call revealed which inmates were in fact using drugs and how they hid the drugs from officers. In less than a month we have already seen a noticeable difference in the amount of contraband the inmates have had access to.
Securus Technologies is a technology company that specializes in the law enforcement and correctional facilities industry. The company offers many different services like information management system, investigation tools, emergency response system, biometric analysis, inmate services and much more. The company has it’s headquarter in Dallas, Texas but offers its services to not just the prisons and correctional facilities in the United States but the neighboring countries as well. The company presently serves more than 1.2 million inmates in around 2,600 correctional facilities across the country and abroad.
Securus Technologies rarely needs any introduction as it is well known in the industry for its exceptional products and services that help prevent crimes and catch criminals with proofs. The company has customer service department that works 24 hours and 365 days a year to support their clients. All of their customer service executives are well trained to handle different situations. The company already has 140 patents and many more pending for approval.
As an officer with the Sheriff Department, I have seen how Securus Technologies have significantly changed the way we work. After they installed their LBS software, we have been able to recover millions worth of illegal drugs, assets, and cash from criminals trying to hide it from us. I can truly say that without the use of their software, it would have been tough to know anything about them and to charge the people for it. While the Sheriff Department is being applauded for its excellent work, it is actually the software that has made it possible. We have no problem in renewing our services with them and would be glad to use many other products that they bring to us. I also want to thank their customer service department who have dedicated executives always ready to help us when we get stuck.